SHOWORKS' ON-HOLD MESSAGE SYSTEMS
SHOWORKS offers a totally customizable
On Hold Message service.
Overview of On Hold Message Service
The style of presentation
(aggressive or low-keyed) can be tailored to the demographics each system requires.
SHOWORKS providers appropriate, royalty paid music
for each message. We can also use pre-produced music supplied
by the Client when requested.
On Hold programs will be downloaded remotely from
our studios to a Digital Playback Unit (DPU) provided by SHOWORKS
to each location.
A dedicated phone line or extension # is necessary
for remote download.
Setup fee includes life-of-contract lease and maintenance
of Digital On-Hold Players (DPU).
Up to three “emergency” programs per site will
be provided at no extra charge within each 12- month period.
Permits unscheduled changes due to institution or
cancellation of promotions.
A choice of one, two, three or four programs a month.
These are not “peeloff” programs; these are complete
four + minute programs.
Voice and background music are matched to each particular
message, creating a varied and entertaining, as well as informative
On Hold programming.
Bilingual (Spanish or French) service is also available
to those systems that require it (see Pricing Chart below)
We can also create copy for Customer Service-oriented
messages as well as for special promotions and/or offers from
customer summited ideas.
ON HOLD MESSAGES - WHY?
1. Deliver Better Customer Service
- 85% of callers prefer to hear information
about products and services of the company they are calling
as opposed to other options (Sales and Marketing Magazine)
- The average American business executive spends
about 9 days on-hold a year (CNN)
2. Reduce Call Abandonment
- An Information On-Hold system reduces call
abandonment by almost 79% (Plain Dealer Magazine)
- Callers will stay on hold 130 % longer with
information on-hold (Connections)
3. Increase Sales
- 16-20% of callers make a purchase based on
an offer they hear in an on-hold advertisement or promo (Telemarketing
ON HOLD MESSAGES – WHY SHOWORKS?
- 13 years of experience in On-Hold messaging
- 18 years experience in Audio-Visual industry
2. The SHOWORKS Difference
- A creative and fresh combination of music
and voice to create a unique sound tailored to your brand and
- Customized Hardware and
Software Solution to match Client requirements
Download to Password-protected equipment installed at Client Call Centers
can be tailored to suit regional demographics across the nation
Automated On-Line Reports for National Accounts
- Automated On-Line Customized Script Generation
for National Accounts
Play Sample Audio Files
Major League Baseball
Digital Video Recorder
See The Difference
NEW CORPORATE ACCOUNTS
National Account status and benefits are offered
to Clients who order service for multiple (10 or more) locations.
In order to achieve and maintain National Account status, the
Client is required to remit a monthly fee, which ensures that
the Corporate Account remains in good standing, and which offers
the Client an expanded level of service and control.
offers National Account Clients a monthly On-line Corporate
Marketing Questionnaire, which will allow the Corporate Marketing
or Customer Service Contact to request Global Marketing Promotions/Events/Customer
Service Policies. Then, when the Local or Regional Contacts log
into the system to make their requests, they will see what Corporate
is marketing on a Global basis. Local Contacts would be unable
to make changes to these messages.
SHOWORKS will also offer Monthly Service
Reports, with All Regional/Local Scripts available to Corporate
Marketing for review and for purposes of record keeping. These
Reports will include a Special Services Section which will show
extra-ordinary activity such as Emergency Requests, Late Fees,
replacement of Damaged or Defective Hardware, etc.
MAJOR BENEFITS OF CORPORATE ACCOUNT STATUS
Standardizes On Hold Messages and IVR Voice Files
on a corporate-wide basis
Sends a clear unified message and image to callers
across the nation
One On Hold vendor to deal with instead of many
New format, new sound, with as much customization
Automated On-Line Script approval and Reporting
Maintenance Fee *
$10 per site per month not to exceed $5000.00 per year